Frequently Asked Questions
This information has been designed to help you use our service more effectively. If you don't find an answer here or require further help then feel free to contact us.
F.A.Q ANSWERS
How do I place an order
To place an order, simply add products to your shopping cart and follow
the checkout procedure. If you are having technical issues, then please
call us and we'll address your issue.
What is the minimum/maximum order I can place?
We do not have a minimum or maximum order requirement. You can order from as little as 1 product to any amount.
Can I cancel my order once it has been placed?
Only orders scheduled for next-day delivery can be canceled within 6-8 hours of placing the order. Please view our Return Policy for further details.
Do you offer discounts?
For first time customers, we offer a discount if you subscribe to our
newsletter, you will also receive some amazing offers via email. You can also follow us on social media for other great deals!
Are my transactions secure?
To give our customers confidence and security we use SSL to protect and secure transactions between your web browser and our servers. Your payment information is not made visible or accessible to the outside world as our servers are maintained and hosted in a secure location. Further to this, you will be challenged to authenticate your credit card.
What payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. We do not
accept cheques or cash. Payment options are given during the checkout process.
Why has my payment not been accepted?
We carry out a number of validation checks to authenticate payments made electronically as well as your bank trying to authenticate you.
However, sometimes payments may get rejected. If this happens, please
recheck your payment method, address details, and bank security
measures. Alternatively you may call our customer service team who will be happy to assist you.
Delayed orders
There could be a number of reasons why you may not have received your
order. This may include payment failures, delivery problems, or even us (after all mistakes can be made). To further assist you, please
contact our customer support team, who will be happy to help.
Who will deliver my order?
We use local delivery partners and our own team. They
provide us with a great delivery service and we reflect this onto your
experience of shopping with us.
How will my order be packed?
You can imagine that shipping bottles mean plenty of breakages. We at 5pmsomewhere.me ensure that all products are in their original
packaging and when boxed, the products are protected securely and
tightly to avoid them breaking in transit to you. We do our best to
ensure that your order arrives intact and undamaged.
Will I need to sign for my order?
Yes you will. We understand that you may not always be home, however,
our couriers will always ask for a signature. If you won't be in to
receive your order, then please ensure you reply to the notifications
received from the courier.